TY - BOOK AU - Miller, Barbara A. TI - Assessing organizational performance in higher education SN - 9780787986407 AV - LB2331.63 .M55 2007 PY - 2007/// CY - San Francisco PB - Jossey-Bass KW - Universities and colleges KW - Administration KW - United States N1 - Includes bibliographical references (p. 249-251) and index; Purpose of assessment -- Organizations as systems : internal elements -- Organizations as systems : external elements -- Assessment methods and terminology -- Defining and measuring organizational performance -- Creating and maintaining assessment programs ER -