TY - BOOK AU - Mol, Michael J. TI - Outsourcing: design, process and performance SN - 9780521682787 AV - HD2365 .M65 2007 PY - 2007/// CY - Cambridge PB - Cambridge University Press KW - Contracting out KW - Case studies N1 - Includes bibliographical references (p. 193-209) and index; List of figures -- List of tables -- List of boxes -- Acknowledgments -- Outsourcing -- What we know about outsourcing -- A new perspective -- The outsourcing process -- Shifting the curve -- Shifts of the curve -- Managing outsourcing -- Outsourcing research agenda -- Future trends and conclusions -- Appendix -- References -- Index ER -