TY  - BOOK
AU  - Swanson, Roger C.
TI  - The quality improvement handbook: team guide to tools and techniques 
SN  - 0749417048
AV  - HD66 .S93 1995
PY  - 1995///
CY  - Delray Beach, Fla.
PB  - St. Lucie Press
KW  - Teams in the workplace
KW  - Quality control
N1  - Includes bibliographical references (p. 255-258) and index
ER  -