TY - BOOK AU - Smith, Neil. AU - O'Connell, Patricia TI - How excellent companies avoid dumb things: breaking the 8 hidden barriers that plague even the best businesses SN - 9781137003065 AV - HD58.9 .S643 2012 PY - 2012/// CY - New York PB - Palgrave KW - Organizational effectiveness KW - Decision making KW - Psychology, Industrial KW - Management KW - Success in business N1 - Avoiding controversy -- Poor use of time -- Reluctance to change -- Organizational silos -- Management blocking -- Incorrect information and bad assumptions -- Size matters -- Existing processes -- Twelve principles for breaking barriers -- It's all about psychology -- The process -- Results -- Conclusion ER -