TY - BOOK AU - Kusek, Jody Zall, AU - Rist, Ray C. TI - Ten steps to a results-based monitoring and evaluation system: a handbook for development practitioners SN - 0821358235 AV - JF1525.P67 K87 2004 PY - 2004/// CY - Washington, DC PB - World Bank KW - Government productivity KW - Evaluation KW - Developing countries KW - Performance standards KW - Total quality management in government KW - Public administration N1 - Includes bibliographical references (p. 231-234) and index ER -