TY  - BOOK
AU  - Bouckaert, Geert.
AU  - Halligan, J.
TI  - Managing performance: international comparisons 
SN  - 9780415423953
AV  - JF1525.T67 B68 2008
PY  - 2008///
CY  - London, New York
PB  - Routledge
KW  - Total quality management in government
KW  - Benchmarking (Management)
KW  - Government productivity
KW  - Measurement
KW  - Organizational effectiveness
N1  - Includes bibliographical references (p. [403]-431)and index; Acknowledgements Introduction Part I Concepts, Approaches and Explanations 1. What is managing performance? 2. Performance and management: approaches to analysis 3. Managing performance: contexts and explanations Part II Performance Types 4. Performance administration 5. Managements of performances 6. Performance management Part III Comparative Performance and Evaluation 7. Managing performance: comparing country models and practice 8. Paradoxes and disconnects in managing performance 9. Towards performance governance: a new agenda? 10. Conclusion and next steps Part IV Appendices i. Methodological introduction to the country models ii. Ideal types of managing performance: synthetic overview iii. OECD checklists iv. List of glossaries v. Country models Bibliography Index
ER  -