Includes bibliographical references (p. 343-362) and index.

Understanding public management and governance / Tony Bovaird and Elke Löffler -- The changing context of public policy / Tony Bovaird and Elke Löffler -- The size and scope of the public sector / Peter M. Jackson -- Public management reforms across OECD countries / Jürgen Blum and Nick Manning -- Strategic management in public sector organizations / Tony Bovaird -- Marketing in public sector organizations / Tony Bovaird -- Contracting for public services / Andrew Erridge -- Financial management in public sector organizations / James L. Chan and Xuyun Xiao -- Human resource management in public sector organizations / Sylvia Horton -- Managing ICTs in public sector organizations / Christine Bellamy -- Performance measurement and management in public sector organizations / Geert Bouckaert and Wouter Van Dooren -- Quality management in public sector organizations / Tony Bovaird and Elke Löffler -- Process management in public sector organizations / Kuno Schedler and Utz Helmuth -- Scrutiny, inspection and audit in the public sector / John Clarke -- Public governance in a network society / Elke Löffler -- Partnership working in the public domain / Tony Bovaird and John Tizard -- Decentralized management : agencies and 'arm's-length' bodies / Christopher Pollitt -- Public leadership / Mike Broussine -- Engaging with citizens and other stakeholders / Steve Martin -- Changing equalities : politics, policies and practice / Janet Newman and Rachel Ashworth -- Ethics and standards of conduct / Howard Davis -- Evidence-based policy and practice / Annette Boaz and Sandra Nutley.